Exchange and Refund Policy
Thank you for shopping with us! We want to ensure you are satisfied with your purchase. Please read our Exchange and Refund Policy below for more information:
Exchange Policy
- Exchanges: If you are not completely satisfied with your purchase, we offer an exchange for a different size, color, or product within 30 days of the original purchase date.
- Condition for Exchange: The item must be unused, in its original condition, and in the original packaging.
- How to Request an Exchange: To initiate an exchange, please contact our customer service team with your order number and details of the item you'd like to exchange. We will guide you through the process.
- Exchange Shipping: Customers are responsible for the cost of return shipping for exchanges. However, we will cover the shipping cost for sending out the exchanged product.
- Non-Exchangeable Items: Items that have been used, altered, or damaged are not eligible for exchange.
Refund Policy
- No Refunds: Please note that we do not offer refunds on any purchases. All sales are final. We only offer exchanges as described in our exchange policy.
- Exceptions: If you receive a defective or damaged item, we will be happy to provide an exchange or offer a replacement (subject to availability) for the same item.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a prompt exchange at no additional charge.
- We may request photo evidence of the damage or defect to process your exchange request.
Return Shipping Costs
- The customer is responsible for return shipping costs for exchanges, except in cases of damaged or defective products. We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.
How to Return or Exchange an Item
- Contact our customer service team at [Customer Service Email/Phone] within 30 days of your purchase to request an exchange.
- Provide your order number and details of the product you wish to exchange.
- Once your exchange request is approved, follow the return instructions provided by our team.
If you have any further questions, please do not hesitate to contact us. We are here to assist you!